Yes, you may notify us of any manufacturing defect or damages within 3 working days from the delivery. We will replace the defective product with a brand new product at no extra cost. AVJ Academy will replace the specific product ordered. However, we will not return the book or replace with other book you want to order. Damages due to normal wear & tear and negligence on part of the customer is not returnable at all. Courier charges in this case will be beared by us. Customer will get a hassle free replacement in this case. Where to notify, in case of problems with an order? In case of any problem in the order, you can mail us at firstname.lastname@example.org we will try to revert you with the solution within 24 hours of your mail. To return an item from avjknowledgeportal.com/: 1.Gather your item(s) and the original product packaging. 2.Locate your receipt (e-mail or paper), which includes your order number. 3.Take your item to an AVJ Academy online store. You can find the address on your receipt. Will I get the refund if by mistake I have made the payment twice? Yes we will provide you with the full refund of the amount you have paid by mistake. However, if the product was already shipped, then we will provide the refund after deducting the courier charges.